All of us at Alora Home Health Software are motivated by elevating the quality of care provided to people in their homes.
Our role in that mission is to develop software that helps home health care agencies perform efficiently and accurately – and to help these agencies whenever they need it.
If you share this motivation and have skills that are a good match for our open positions, please apply by following the instructions detailed in the job description of interest.
Note: Alora will always conduct our interviews over the phone (audio conversation). We will never request your personal ID.me password to be provided to us. Feel free to contact us at 1-800-954-8250 if you have any questions about your scheduled interview.
Open Position: Level 2 IT Support Analyst
Level 2 IT Support Analyst
Job Code: AIT07-ATL44
A position at Alora Healthcare Systems could be your dream job. We strive to be a company that values individual and team contributions, where your talents and experience can advance your career in a great environment. Alora is home to a group of high-performing professionals who partner with our customers and commit themselves to enabling their success. We hire the best to support that mission.
Our long-standing relationship with our customers is a testimonial to our dedication to taking an active interest in understanding their needs and enabling their success through providing the best home health software solutions in the industry. We grow because we are passionate about what we do, the customers that we serve, and the potential we can achieve. Our success is based on the drive of our people to support our customers and each other.
As a member of our team, you will demonstrate a passion for providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning and professional development. Your potential will only be limited by your drive and passion to be the best.
JOB DESCRIPTION: Level 2 IT Support Analyst
As a Level 2 IT Support Analyst, you will provide exceptional support to the IT Manager in their day-to-day tasks. Responsibilities include assisting our technical support team in a tier 2 technical support capacity solving customer issues related to the usability of our proprietary software. Also, you will help the IT Manager with the maintenance of our server infrastructure. Excellent customer service, problem-solving skills, and the ability to stay abreast of new technologies are essential to success. Other projects and tasks may be assigned.
REQUIRED SKILLS & ABILITIES:
- Experience maintaining, querying, and updating MS SQL Server databases
- Extensive experience managing and maintaining Windows servers
- Solid experience maintaining infrastructure deployed in AWS
- Previous knowledge and experience working with service desk software, preferably Jira/Atlassian
- Knowledge and experience managing and maintaining Microsoft365 and its admin portal
- Ability to remotely diagnose and resolve software and hardware-related issues
- Excellent verbal and written communication skills with clients and team
- High emotional intelligence with a passion for self-development
- Exceptional client satisfaction skills
- Ability to learn, grow, and adapt in a fast-paced environment
COMPANY DESCRIPTION
This could be your dream job and company to capitalize on your experience and advance your career in a great environment. We have a group of high-performing professionals who are partners to our clients with a commitment to enabling their success. We hire the best to support that mission.
Our long-standing relationships with our clients is a testimonial to our commitment to taking an active interest in understanding our customer’s needs and enabling their success through the application of software. We grow because we are passionate about what we do, the clients that we serve, and the potential we can achieve. Our success is based on the drive of our people to support our clients and each other.
As a member of our team, you will demonstrate a passion for providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning, and professional development. Your potential will only be limited by your drive and passion to be the best.
Compensation and Benefits
Alora provides growth opportunities, and competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include:
- Health Insurance
- Dental
- Vision
- Paid Time Off (PTO)
- Term Life, Long Term Disability
- Short Term Disability
- Flexible Spending Account (FSA)
- 401(k), Holiday Pay
- Employee Assistance Program (EAP)
- and ongoing Professional Development.
TO APPLY:
No phone calls, please. When you respond to the job posting, please read this entire posting and then send an email following the instructions below:
- a) Reference the Job Title AND Job Code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach your resume
d) Send to: jobs3@alorahealth.com
Upon receipt of your email, we will reply with information to our online questionnaire. Interviews will be scheduled for qualified candidates who have completed this process.
Open Position: Customer Support Specialist - Remote
Customer Support Specialist – Remote
Job Code: CSS02-ATL32
Alora Healthcare Systems is a national leader in providing innovative software solutions to home health care providers with unparalleled service. We are seeking highly talented individuals with home health care experience and a passion for providing exceptional service to join our team. This position offers the convenience of working from home as a remote employee.
JOB DESCRIPTION
As a Customer Care Specialist, you will assist customers via phone and email in a timely manner with prompt solutions that ensure effective use of our home health care software. Solutions can include training on how to use the software, troubleshooting basic issues, and escalating technical problems to engineers. The ability to diagnose a problem, log calls, test new software features, multi-task and work with team members is important to success. Superior communication skills are essential to respond to diverse clients with a positive and supportive manner that demonstrates functional knowledge with ownership of their issues. Other projects and tasks may be assigned.
REQUIRED SKILLS & ABILITIES
- Experience with home health care agency functions, such as billing, scheduling, administration, or documentation
- Knowledge of Medicare guidelines pertaining to home health care
- PC proficiency, including, Outlook, Word, and Excel.
- Excellent verbal and written communication skills with clients and team
- High emotional intelligence with a passion for self-development
Not required but a bonus to have:
- Bilingual Spanish
- Experience supporting software users
TO APPLY
No phone calls please. When you respond to the job posting, please read this entire posting and then send an email with the following the instructions below:
a) Reference the Job Title AND Job Code in the SUBJECT line
b) Provide an introduction of yourself and describe or highlight why you would be a good fit for this position and our company
c) Attach your resume
d) Send to: css@alorahealth.com
COMPANY DESCRIPTION
A position at Alora Healthcare Systems could be your dream job. We strive to be a company that values individual and team contributions, where your talents and experience can advance your career in a great environment. Alora is home to a group of high-performing professionals who partner with our clients and commit themselves to enable their success. We hire the best to support that mission.
Our long-standing relationships with our clients are a testimonial to our dedication to taking an active interest in understanding our customers’ needs and enabling their success through providing the best home health software solutions in the industry. We grow because we are passionate about what we do, the clients that we serve, and the potential we can achieve. Our success is based on the drive of our people to support our clients and each other.
As a member of our team, you will demonstrate a passion for providing exceptional service, bringing out the best in yourself, accountability, teamwork, ongoing learning, and professional development. Your potential will only be limited by your drive and passion to be the best.
COMPENSATION AND BENEFITS
We provide growth opportunities, competitive pay with comprehensive benefits to hire, retain and develop our diverse people. Benefits include Health Insurance, Dental, Vision, Paid Time Off (PTO), Term Life, Long Term Disability, Short Term Disability, Flexible Spending Account (FSA), 401(k), Holiday Pay, Employee Assistance Program (EAP) and ongoing Professional Development.
WHAT IT’S LIKE TO WORK AT ALORA
We are focused, friendly, and fun. We respect each other as professionals and people.
While creating and providing a powerful Homecare Software tool is our primary role, we enjoy sharing knowledge and explaining how things work.
Our passion for a greater goal motivates our efforts to improve the product and serve the client.
When problems arise, we believe we can solve them, and we’re energized to do so.
Most of all, we believe in life outside of work – career and personal life must be in harmony to be successful at both.